Frequently Asked Questions
Everything you need to know about shopping with edenrobe.
What are the standard delivery charges and timelines within Pakistan?
We offer free shipping on all orders above PKR 2,000. For orders below this amount, a standard shipping fee applies. Delivery typically takes 3-5 working days for major cities and 5-7 working days for other areas.
What is your return and exchange policy?
You can exchange any unused item within 15 days of purchase, provided it has the original tags and invoice. Please note that items purchased on sale are not eligible for return or exchange unless they are defective.
Which payment methods do you accept?
We accept Cash on Delivery (COD), as well as online payments via Credit/Debit cards (Visa and Mastercard) through our secure payment gateway.
How can I track my order?
Once your order is dispatched, you will receive a tracking number via SMS and email. You can use this number on our courier partner's website to see the real-time status of your shipment.
How do I ensure I pick the right size?
Each product page features a detailed 'Size Guide' button. We recommend comparing your body measurements with our size chart to ensure a perfect fit for our Eastern and Western wear.
Do you offer international shipping?
Yes, edenrobe ships globally. International shipping rates and delivery times vary based on the destination country and order weight, which are calculated at checkout.